BOOKING
AND GENERAL CONDITIONS
The
hirer of the rental vehicle will be requested to sign a contractual
agreement with the car hire company on arrival in Portugal. The hirer
will agree to abide by the terms and conditions of the local car hire
company as set out and governed by local laws and the signing of this
agreement will confirm that the contract lies directly with the local
car hire company. ALGARVE-CARS.COM only acts as UK agents to the car
hire company in the Algarve, it does not accept any responsibility for
loss, damage, delay, cancellation, injury or any additional circumstances/expenses
suffered by the hirer whatsoever. We will do our best to match or beat
any other written quoted price that you get from a UK based car hire
company for the same vehicle, only prior to payment and selection of
your chosen vehicle with us is processed
AGE
REQUIREMENTS / DRIVING LICENCE
The minimum age for driving groups A, B, C is 23 years and for further
groups shown the minimum age is 23. All drivers must have held a driving
licence for a minimum of 24 months. A valid full British driving licence
must be produced in Portugal on signing the rental agreement and a copy
of the agreement should be kept in the vehicle at all times.
WHATS
INCLUDED IN THE RENTAL
Unlimited mileage, comprehensive third party insurance, Collision Damage
Waiver insurance (excess applicable – see below) and theft protection.
Full airport services, charges and taxes. Free second named driver on
insurance.
NOT
INCLUDED IN THE RENTAL
Petrol, child/baby seats, out of hours charge for night flight arrival,
toll charges*, additional drivers (details on request). Charge to cover
the excess on the waiver damage insurance as follows, if required (can
be paid for locally only):
Group |
Excess
|
Optional
Daily Charge to cover Excess |
Groups
A-C |
750
Euros |
7.50
Euros per day |
Group
D,E |
1000
Euros |
10
Euros per day |
Estate,
Minibus |
1250
Euros |
15
Euros per day |
Group
I, Cabriolet |
2000
Euros |
25
Euros per day |
DELIVERY
/ COLLECTION
The collection and return of the vehicle will be at the local airport
or local office. Delivery and collection from other locations / resorts
may be possible, please contact us for further details. Delivery and
collection charges may be applicable. These charges must be paid in
resort, directly to the car hire company. Return of the hire car must
be within 3 hours of the time of collection or an extra day may be charged
by the car hire company which is payable in resort. The rental ends
on the day and hour fixed by the client at the time of signing the contract.
If prolongation is required this must be requested 24 hours in advance
and payment made.
OUT
OF HOURS
Delivery to airport terminal by the local car hire company is applicable
from 08.00 – 20.00 hrs inclusive. Any arrival time after this
will be considered ‘out of hours’ and a local charge of
25 Euros will be charged by the car hire company and will be payable
locally. Delayed flights which arrive after the stipulated 20.00hrs
will not be included in any ‘out of hours’ charges.
CHILD/BABY
SEATS
Child baby seats can be provided by pre-booking in the UK at a charge
of £30 per week. Clients should be aware that baby seat types
in Portugal vary from the UK (not British standard kitemark). If in
doubt, clients should take their own car seat. Clients should note that
overloading the car with extra luggage is not acceptable and any additional
luggage that is carried will be the responsibility of the travelling
client.
FLIGHT
INFORMATION
VERY IMPORTANT we will require your flight number and
arrival time at Faro airport no later than 2 weeks before your departure.
This information will be passed to the car hire company in the Algarve
and they will make arrangements for their representative to meet you
in the arrivals terminal. If flight information is not given to us we
will be unable to pre-reserve your vehicle and would, unfortunately
be unable to guarantee the reservation. Should you receive any flight
changes or alterations to your arrival time at Faro airport you should
contact us immediately so that we may re-confirm the arrival time.
PETROL
The car hire company in Portugal deliver the car with petrol in the
tank. Clients, when returning the vehicle on departure, must ensure
that the car is returned with the same amount of petrol as on arrival.
The amount of petrol in the tank on arrival will be shown on the contract
agreement with the car hire company. Local deposit requests for petrol
may be applicable in certain circumstances.
CAR
GROUPS / MODELS
All bookings are confirmed by the rental group, the car hire company
may supply a different model than the model advertised. However, if
they do so the car model will be similar to the car that is advertised.
The car hire company reserve the right to do this. When selecting your
car grouping please remember not to overload or ‘squeeze passengers’
into smaller vehicles. The suitability of the interior and luggage space
is the responsibility of the client not the car hire company.
BREAKDOWN
/ TRAFFIC FINES / ACCIDENTS
Should your vehicle break down, or should you be involved in any type
of accident, contact the car hire company immediately. Their contact
details will be on the car voucher sent to you before your departure.
Kindly note that any traffic offences committed by the hirer, i.e. parking
fines, speeding or impounding (towing away) are the responsibility of
the hirer. The car hire company accepts no responsibility.
Car hire company cannot be held responsible for any personal items left
inside the vehicle.
Hirers should be aware of the strict ‘no drinking and driving’
law in Portugal.
Seat-belts are compulsory.
TOLL CHARGES
Please ensure that you settle any toll charges in Portugal. There are
now toll charges in force on the A22 Algarve motorway - please ask the
representative on arrival for the latest payment information. *If client
wishes to use the toll road a transponder (reader) can be activated
at a charge of 15 Euros road tax – payable on arrival in resort.
CANCELLATIONS
/ REFUNDS
There will be no refunds for non-arrival at airport or non-provision
of requested documentation (including driving licence). There will be
no refunds on unused days. Any cancellations or any requested cancellations
must be emailed to us to allow us to cancel the booking.
Cancellation Charges :
Date
of cancellation |
Cancellation
Charges |
More
than 28 days |
£30.00 |
Within
28 days |
50% of
rental |
Within
14 days |
70% of
rental |
Within
7 days of travel |
100%
of rental |
COMPLAINTS
Any complaints arising whilst in resort must be reported directly to the
car hire company in Portugal, their name address and contact number will
be on your car hire voucher which will be sent to you before your departure.
Any complaints not registered whilst in resort will be unable to be dealt
with should you complain on your return to the UK. The car hire company’s
policy in Portugal is to resolve any problems / disputes whilst in resort
/ Portugal.
Rates are subject to change without notice.